Transform Dental Practice Communication
Discover the power of seamless communication built for dental clinics.
Optimize communication in your dental practice with seamless features designed for dental clinics. Improve patient interactions, streamline workflows, and keep your dental team connected effortlessly.
Gumline Phone Features
Voice Features
Voicemail Management
All your voicemails available in one place — review them in your UCP box.
Unlimited Extensions
There’s no end in sight when it comes to scaling your system with Gumline Phones. Add as many extensions as you want, whenever you want.
Custom Greetings
Get one of our in-house professionals to record all your voice menus and announcements. Remember, you can add and edit as many as you want.
Text Messaging
SMS messaging is a part of your package by default. Message your customers directly from your new devices or a web panel, with all communication going through your main number(s).
Fax to Email
No more bulky and expensive fax machines of old. Use our system to send and receive faxes just like you used to, but with everything running through our VoIP system and being converted to PDF on each end. Faxes are just two clicks away (easier than email).
Call Queues
Your new call queues option allows you to stack as many callers as you want until you or your colleague can answer them. Callers have the option to leave a voicemail or request a call-back while waiting. Custom periodic announcements while in queue are available as well.
Voicemail to Email
All voicemail boxes are backed up to dedicated email addresses by default. This way, you never lose anything, and forwarding a voicemail is easy and convenient.
Number Porting
Want to keep your existing phone numbers when switching to Gumline Phones? No problem, we’ve got you covered.
Call Recording
If you wish to review or troubleshoot your team’s calls, you can do so by enabling call recording on any or all of your numbers. All recordings will be available through our easily searchable web portal.
3-Way Calling
Say you’re on a call with a teammate, and you need to add a third colleague to the call. One click, and you’re there. Our system is optimized for supporting multiple lines on calls.
Business Hours
The business hours feature allows you to set your hours of operation and restrict incoming calls to that interval (don’t worry, you always have manual overrides available). You will always be able to dial out or make internal calls, but inbound calls will come through exactly when you want them.
Conference Calls
Improve productivity by using the conference call option. There are no limitations — add external resources and contractors — this option is not restricted to just your internal network. Cooperation has never been this easy.
International Numbers
Does your business require an international number? Local phone numbers allow your customers from abroad to call you at standard local rates or free of charge. We’ve got you covered (more than 160 countries available).
Internal Phone Number Tags
If your company has several different phone numbers for different channels or purposes, you can tag every one of them, and when the call comes in, you will know which one was dialed at a glance and be prepared for the exchange.
MMS
Want to catch your clients’ attention by sharing an image of a GIF directly via a text message? Once again — we’ve got you covered.
Toll-Free Numbers
Gumline Phones can set up a toll-free number for your business, giving you an edge over your competitors.
Local & LD Dial-Tone
Local or long distance? Makes no difference to us! Everything is included as part of the account for every client.
Conference Bridge
Can you imagine a conference bridge for up to 2,000 callers? We can. It’s fully customizable, and available with your account.
Multiple Calls Per Line
No more annoying busy signal sounds. Connect as many lines as you need to just one phone number.
Custom Hold Music
Use the time your customers are on hold or in a queue to add custom music or messaging of your choice. Advertising to a captive audience — make every second count.
Caller ID
With caller ID, you will know the name and number of the person trying to reach you prior to picking up, giving you the confidence you need to conduct the conversation to your advantage.
Dial-by-Extension
If a caller knows the extension number of the staff member they are trying to reach, once connected, they can simply type that number in, and they will be connected immediately — circumventing the menus.
Intelligent Call Routing
Ring Groups
Group your extensions so they ring together for your chosen call flow.
Auto-Attendants (IVR)
IVR, or interactive voice response, gives you the option of creating custom menus and options for your callers.
Call Forwarding
One-click-forwarding to any extension or outside number (yes, mobile phones included).
Call Routing
Use custom numbers to route to an extension or a group of extensions of your choice.
Automatic Outbound Caller ID
Gumline Phones allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.
Multi-Level IVR Menu
Add as many IVR menus as you need. There are no restrictions — you have all the flexibility you need.
Custom Schedules
You have the ability to create custom schedules in advance, making sure that the right people receive calls at the right time.
Direct Outward Dialing
Want to make an outbound call? Just enter the number and go. There is nothing you need to do — like press a button for an outside line, or dial a special code.
Extension Transfers
Transferring a call to a different extension is as easy as pressing the transfer button and choosing the extension from the touch screen. You will never again need to dial a phone number.
Find Me/Follow Me
You can set up your extension so that, if not answered by X number of rings, the caller is immediately forwarded to your cell phone. This comes in very handy for on-call personnel.
Group Call Pickup
You have the ability to remotely answer a phone call made to a different extension if they are unavailable.
Direct Inward Dialing
Dial any extension directly if you happen to know their extension number, thus circumventing the IVR menus.
E-911 Enabled
Your main number is e-911 enabled, meaning your address is associated with it, so in case of an emergency, if you just dial 911 and let the phone hang, the service will know exactly where to send help.
Blacklist
Create a custom blacklist of numbers that cannot reach any of your numbers. Very handy with spammers.
Virtual Queueing
Once a caller is in your call queue, they have the option of pressing star (*) and entering their phone number. Once their turn comes, they will receive an automatic call-back from the system, allowing them to start the conversation with your staff member.